Terms & Conditions

Effective as of December 20th, 2021

WELCOME

1.1 Avea Life is an online seller of evidence-based longevity supplements. You can create an account on the Avea Life website to purchase our products or checkout as a guest. You can browse this site, use of which is also subject to these terms and conditions (which we call these ‘terms’).

1.2 Our registered office is 85 Great Portland Street, 1st floor, London, W1W 7LT, UK and our registered company number is 13683267. You can contact us by email at support@avea-life.com.

1.3 Part A of these terms explains the basis on which you may use our site, create an account, order products and our general respective rights and responsibilities.

1.4 Part B explains how our promotional voucher terms work.

1.5 Part C explains how our competitions work.

PART A

2 ACCEPTING THESE TERMS

2.1 These terms set out the basis on which you may purchase products on our website.Please read them and ensure you understand them before ordering any products.

2.2 By placing an order on the Avea Life website, you confirm your acceptance of these terms.

2.3 We may amend these terms from time to time. We may do this for any reason, including for example to reflect changes in law, or best practice, or because we have changed the functionality of our website.Any amendments to these terms will not impact any orders that you have placed.

3 CREATING AN ACCOUNT

3.1 To place an order for products via the website, please either (i) create an account and validate your email address; or (ii) register as a guest through the checkout page (see clause 4 below). We will use any information provided in accordance with our privacy policy.

3.2 You are solely responsible for any use of our website with your account details (including your login, password and any unauthorised use), so it’s important that you keep these details secure. You agree to provide accurate information about yourself. It is prohibited to use false or misleading information or to impersonate another party through your account.

3.3 You should not share an account with other people. If other people do access and/or use your account, the person whose financial information is registered to the account will ultimately be responsible for all activity. It is your responsibility to keep your details up to date, especially your contact details.

4 REGISTERING AS A GUEST

4.1 If you register as a guest through the checkout page we will use any information provided in accordance with our privacy policy.

4.2 Other than as set out in these terms, you are solely responsible for any use of our website with your details (including your email, payment details and any unauthorised use). You agree to provide accurate information about yourself. It is prohibited to use false or misleading information or to impersonate another party when using our website.

5 PLACING ORDERS

5.1 Some of our products are not suitable for everyone and/or have certain usage, storage and/or other limitations and restrictions. The limitations and restrictions are made available on our product pages. You should read these carefully both before ordering, and using, any products.

5.2 Any product or other information (such as product ingredients, instructions for a particular product use) is made available for information purposes only and is not intended as professional advice. Before you buy or use a product, you should seek professional advice from a person who is appropriately licensed and/or qualified.

5.3 You may only place orders on our website if you: a) are over 18 years old, b) possess a valid debit or credit card; and c) are located, at the time of your purchase, in the United Kingdom, Channel Isles, Isle of Man, resident in an EU-member state, Switzerland and/or such other territories as are listed on our website as a delivery address.

5.4 When placing an order, please ensure that you provide complete and accurate information. It is your responsibility to ensure that the order is correct and accurately reflects your selection. If an order is not correct in any way, you must notify us immediately by contacting support@avea-life.com.

5.5 Your submission of an order constitutes an offer from you to buy the products from us via our website. On receipt of your order, we shall take payment and then send you an e-mail explaining whether the order has been accepted. If your order is accepted, the email will confirm the order details, order number, shipping address, billing address and shipping method. If, for any reason, we do not accept your order, we will issue you a refund of any monies taken at checkout.

5.6 We are not obliged to accept any order, and no contract comes into force until you receive a positive order confirmation.

5.7 If you place an order and the product is out of stock or no longer available, we will let you know at checkout or by e-mail and, if payment has already been taken, refund the relevant sum that you have paid. Please allow up to 10 working days for refunds to be processed – this is due to our paying processing arrangements with third parties. We are not obliged to supply a product until we know we can supply and ship it.

5.8 If you discover that you have made a mistake with your order after we have sent you an order confirmation email, let us know immediately by contacting support@avea-life.com. We shall try to rectify mistakes but may not always be able to do so, although you may still have the right to cancel, which we explain below.

6 PAYMENT AND DELIVERY

6.1 All prices include any applicable VAT.

6.2 Orders that are delivered to an address outside the UK may incur duties and other taxes. You will be liable to pay any customs duties and/or sales taxes that are relevant to your order.

6.3 The price of a product as stated on our website does not include delivery charges. Any delivery charges will be made clear before you select your product (please see our FAQs) and during the check-out process on our website.

6.4 Payments for all products must be paid in Pound Sterling or such other currency as stated on our website from time to time. Payment will be taken at checkout.

6.5 Our website sets out the method of payments that we are able to accept.

6.6 Our website contains a large number of products for sale and from time to time it is possible that some products may be displayed at incorrect prices.If the correct price for a product or order is higher than the price stated on our website, we will normally contact you before the relevant order is delivered. In such event, we are not obliged to fulfil the order at the incorrect lower price or to provide compensation.

6.7 Promotional vouchers and discount codes: a credit or discount may apply to your order if you use a promotional voucher or discount code recognised by us. Please refer to our Promotional Voucher Terms below for the full terms that apply to the use of credit and discount vouchers. Note that because of banking procedures, your bank or card issuer may initially ‘ring-fence’ the full price of the order before any credit or discount for 3 to 5 working days (or possibly longer, depending on your bank or card issuer), and the full price may therefore be unavailable in your account for that period. The credit or discount will be applied when your bank or card issuer transfers to us the funds for your order, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. We will not be responsible or liable in relation to this delay by your bank or card issuer in the release of funds back into your account.

6.8 Rejected orders: Because of standard banking procedures, once you have submitted an order and your payment has been authorised, your bank or card issuer will ‘ring-fence’ the full price of your order. If your order is subsequently rejected or cancelled for any other reason, your bank or card issuer may not transfer the funds for the order to us, and may instead release the relevant amount back into your available balance. This may take 3 to 5 working days (or possibly longer, depending on your bank or card issuer). We are not responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

7 PRODUCT SUBSCRIPTION DISCOUNT

7.1 We may offer a ‘subscription’ option on certain products whereby you commit automatically to purchasing one (or more) units of an eligible product(which you choose) in the relevant subscription period (which you also choose). In return, we, Avea Life, will offer and fund a discount on your purchase of that product, which will be applied at checkout. The level of discount may vary between products and will be made clear on our website. The subscription periods may vary from time to time, but may likely include monthly, quarterly and/or yearly options (each a ‘Subscription’). You may choose multiple Subscriptions (i.e. of different products). You must register for an account in order to purchase a Subscription.

7.2 For example, if you choose a monthly Subscription option for a product, we will automatically process and send you an order confirmation for your chosen number of units of that product every month until you ask us to stop that Subscription. By choosing a Subscription, you agree to your debit or credit card being charged on a recurring basis(i.e. monthly, quarterly, or annually depending on the Subscription) at the price of the product stated on our website at the date of automatic order generation. You agree that we can do so without further authorisation from you.

7.3 You may cancel your Subscription at any time) via your Avea Life account; or b) by sending us a message at support@avea-life.com. If you have multiple Subscriptions and wish to cancel them all, you will need to cancel each one individually.

7.4 Important: (a) we may increase product prices within the Subscription period, which means that you may pay a price higher than the price previously offered. We shall try to give you at least 7 days’ notice of price rises so that you have the chance to cancel your Subscription; and (b) if you cancel a Subscription, the Subscription remains active until the end of your then-current subscription term. In either event, you can still benefit from the product cancellation right explained below at clause 8, so long as you meet the eligibility and product return criteria.

7.5 We may vary the availability and terms of each Subscription from time to time.We will publish changes on our website and will write to you to let you know of any price-related or other material changes. We shall try to give you at least 7 days’ notice of product price rises and at least 14 days’ notice of any other changes, but this may not always be possible.

8 YOUR RIGHT TO CANCEL

8.1 If you, acting as a consumer, place a product order from the UK, Channel Isles, Isle of Man, an EU-member state or Switzerland and it is accepted by us (where we send you a confirmation email and take payment), you have (subject to certain exceptions) the right to cancel that order for convenience if you change your mind about those products and to get your money back as explained below.

8.2 You do not have a right to cancel: a) an order for products that are made to your specification or are clearly personalised; b) if you placed your order from outside the UK, Channel Isles or Isle of Manan EU-member state or Switzerland; or c) if you do not purchase as a consumer.

8.3 Your right to cancel ends 14 days after the date on which you have received all of the products that are the subject of your order and which we have confirmed we can supply.

8.4 If you wish to exercise your right to cancel, you must notify us prior to the expiry of the 14 day cancellation period referred to above. You may do this by contacting us via email at support@avea-life.com.

8.5 If you exercise your right to cancel, you must return the products tous in accordance with our Returns Policy (see below) within 14 days of you notifying us that you are cancelling part or all of the order. Products must be returned unused and in perfect condition with all packaging (except for the sort of inspection and handling that you would expect in a shop and provided that the product packaging remains unopened, the product is unused and no seals (where present) are broken).

8.6 If you exercise your right to cancel in accordance with these terms, we will refund you all payments received from you in respect of the cancelled products excluding the costs (if any) of outbound delivery paid by you (except where there is something wrong with the products delivered, for example, they are faulty or not as described).

8.7 Except where products supplied to you are faulty or not as described, you are responsible for the costs of returning the products, unless we have notified you that we offer a free returns service.

8.8 Any refunds payable to you shall be paid to you using the same method used to pay and within 14 days of the earlier of the date that: (a) we receive the relevant products back from you; or (b) you provide evidence that you have returned the products to us at the correct address.

8.9 If you exercise your right to cancel in accordance with these terms of purchase prior to the products being dispatched, we will refund you within 14 days of the date on which you notified us of your decision to cancel the order.

8.10 If you exercise your right to cancel a product order, this does not automatically cancel any Subscription that you may have in place, which you would need to do separately.

9 FAULTY GOODS

9.1 As a consumer, you have legal rights in relation to products that are faulty or not as described. These rights are not affected by your right of cancellation for convenience, or anything else in these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 If a product is faulty or not as described, or if a product is missing from your order, please let us know as soon as reasonably practicable in accordance with our Returns Policy (see below).

10 RETURN POLICY

10.1 We offer a 90-day money-back guarantee on all our products (except the DNA & Bioage test). If you're not satisfied with the product(s) you've ordered, please contact us within 90 days after the purchase date, let us know the reason for your dissatisfaction, and we'll refund your money. The refund process may take up to 5 business days, depending on your chosen payment method. If the 90 days have already passed, please take note of the following guidelines for returning your product(s).

10.2 You may return products to us by contacting support@avea-life.comif: (a) you decide to cancel your order (in accordance with our cancellation policy above); (b) the products are faulty or damaged; (c) any products are missing from your order; or (d) the products are not as described.

10.3 Unless we tell you otherwise, if you wish to return a product, please ensure that you: (a) contact us in advance by email at support@avea-life.comto tell us that you wish to return the product; (b) ensure that the product to be returned is unopened and in its original packaging; (c) package the product to be returned in a secure and safe manner; (d) retain proof of posting; and (e) follow any other reasonable instructions given by us.

10.4 Please return all products to us at the address specified by us in writing. You will be responsible for the costs of returning products to us unless the product is faulty or not as described or under a Subscription option where the price increased after the order was placed and we did not give you at least 7 days’ notice of such price rise.

10.5 If we are unable to accept a returned product, we will contact you and shall, at your request, return the product to you at your cost or make it available for your collection.

11 YOUR RIGHTS AND OUR LIABILITY

11.1 As a consumer, you have certain legal rights. These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. Nothing in these terms affects these rights.

11.2 We do not exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter where it would be unlawful for us to limit or exclude our liability.

11.3 All products on our website are manufactured and listed for sale by us. We do not make or give any warranties or other promises (express or implied) about their safety, quality, or fitness for purpose other than those required by law.We are not responsible for faulty products, products that are not fit for purpose or products that are not as described, except where we have breached our own obligations or applicable law.

11.4 If we fail to comply with our own obligations under these terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.

11.5 Subject to clauses11.1 and 11.2, we will not be liable for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information, or software; (c) loss of anticipated savings; (d) loss of goodwill; or (e) any indirect loss.

11.6 Subject to clauses 11.1 and 11.2: (a) our total maximum liability to you arising under or in connection with our website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not, in respect of each product purchased, exceed the price of that product paid to us; and (b) we shall have no liability where you do not make a purchase.

11.7 We provide you with access to and use of our website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms (whether implied by statute, common law, course of dealing or otherwise), except as expressly stated.

11.8 You agree to take all reasonable steps to avoid or mitigate any loss or damage.

12 USE OF OUR WEBSITE

12.1 You may use our website, and print and download extracts from our website, only for your own personal non-commercial use and only on the following basis: (a) you do not misuse our website (including by hacking or scraping); (b) the copyright and other intellectual property rights in our website and in the materials published on it (including photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these terms, any use of extracts from our website other than for your personal non-commercial use is prohibited; (c) you do not modify the digital or paper copies of any materials and you do not use any pictures, photographs or any other graphics, video, or audio sequences separately from any accompanying text; (d) you ensure that our status as the author of the material on our website is acknowledged; and (e) you do not use any of the materials on our website or our website itself for commercial purposes.

12.2 Except as stated in clause 12.1, our website may not be used, and no part of our website may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service.

12.3 Any rights not expressly granted to you are reserved.

12.4 You must not: (a) use spiders, robots, data mining techniques and/or other automated devices or programs to catalogue, download or otherwise reproduce, store, or distribute content available on our website; (b) use any such automated means to manipulate our website, such as automating what are otherwise manual or one-off procedures; (c) take any action that may interfere with, or disrupt, our website or any other user's use of our website, including via means of overloading, 'flooding', 'mailbombing' or 'crashing' our website, circumventing security or user authentication measures or attempting to exceed the limited authorisation and access granted to you under these terms; (d) frame portions of our website within another website; and/or (e) resell or grant use of, or access to, our website to any third party.

12.5 While we try to ensure that our website is normally available twenty four (24) hours a day, we do not promise this, and we shall not be liable if our website is unavailable at any time or for any period.

12.6 Access to our website may be suspended temporarily at any time and without notice.

12.7 The transmission of information via the internet is not always secure. We take all reasonable steps to protect your information but, without prejudice to our legal obligations, we cannot guarantee the security of data that you transmit to our website. Any transmission of data to our website is undertaken at your own risk.

12.8 Links to third-party websites on our website) are provided solely for your convenience. If you use these links, you may leave our website. We have not reviewed and do not control any of these third-party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access or use any of the third-party websites linked to our website, you do so at your own risk.

12.9 You may link to our website's homepage (www.avea-life.com) provided that: (a) you do so in a fair and legal way that does not damage or take advantage of our reputation; (b) you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; (c) any website from which you link must comply with the content standards approved by us; and (d) we have the right to withdraw linking permission at any time and for any reason.

12.10 While we try to ensure that information on our website is correct, we do not promise that it is always accurate, up to date and complete. We may make changes to the material on our website, or to the functionality, products and prices described on it, at any time without notice. Nothing in this clause affects your statutory rights as a consumer.

13 USER CONTENT

13.1 We may offer you the opportunity to upload, post and otherwise send content to our website, including to review products. To help protect us and all users of our website, you agree that your content will not contravene the Prohibited Uses clause below, and you acknowledge that you will be responsible for any loss or damage we suffer as a result of your failure to comply with the Prohibited Uses clause below.

13.2 We have the right to remove any content from our website if, in our opinion, it does not comply with these terms.

13.3 We reserve the right to monitor and review content, but do not have the obligation to do so. You acknowledge that, unless expressly stated otherwise, content has not been verified or approved by us.

13.4 We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

13.5 Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant us a worldwide, non-exclusive, transferable, royalty-free licence (with the right to sub-licence) to use, store, copy, adapt, make available to the public, translate, distribute and otherwise exploit such content (in whole or in part) for the purpose of operating, improving and promoting our website.

14 PROHIBITED USES

14.1 You agree not to use our website in any way, or for any purpose, that: (a) is unlawful, illegal deceptive or unauthorised; (b) infringes any copyright, database right, trade mark or other intellectual property rights of any other person or entity; (c) is likely to disrupt our service in any way including, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into our website, or any operating system; (d) advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement, computer misuse, or collecting or harvesting any information or data from our systems or servers; (e) is false, misleading or is defamatory of any other person; (f) is obscene or offensive; (g) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (h) involves using automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies); and/or (i) is likely to harass, upset, embarrass, alarm or annoy any other person.

15 INTELLECTUAL PROPERTY

15.1 You agree that all rights of whatever nature in and to our website are owned by and expressly reserved to us or our licensors. Other than the right to use our website in accordance with these terms, you have no intellectual property rights in, or to, our website or any related intellectual property rights (such as rights in the Avea Life name and logos, in the trade marks of Avea Life or in any thirdparty data).

15.2 Our website and all other content featured on our website are protected by copyright, trade mark, patent and/or other intellectual property and proprietary rights which are reserved to us and our licensors.

16 USE OF YOUR PERSONAL INFORMATION

Please refer to our privacy policy and cookie policy for ways in which we may use your personal information.

17 SUSPENSION AND TERMINATION

17.1 We may terminate or suspend your right to use our website by notifying you (including by email) if we believe that you have used our website in breach of its terms or are otherwise using it in a way that may harm us or other users.

17.2 On termination or suspension, you must immediately destroy any downloaded or printed extracts from our website.

18 FORCE MAJEURE

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these terms to the extent caused by events outside our reasonable control, whether due to weather, fire, terrorist attack, shortage of labour or supply chain issues, including events caused by a pandemic or epidemic. We shall naturally try to avoid and mitigate these sorts of events.

19 OTHER IMPORTANT TERMS

19.1 You may not transfer, assign or otherwise dispose of any part or all of this contract.

19.2 We may transfer, sub-contract and/or otherwise deal with part or all of this contract.

19.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.4 If we do not insist immediately that you do anything you are required to do under these terms of purchase, or if we delay in taking steps against you in respect of your breach of contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to fulfil your order, we can still require you to make the payment at a later date.

19.5 If any of these terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, or condition will, to that extent, be severed from the remaining terms or conditions which will continue to be valid to the fullest extent permitted by law.

19.6 These terms and any document referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

19.7 We have the right to amend these terms from time to time. We shall make clear on our website when the terms have changed. However, each contract will be subject to the terms that were in force at the time of your order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we send you a confirmation email).

19.8 These terms of purchase shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English courts.

20 COMPLAINTS

If you have a complaint relating to these terms or a product, we will try hard to resolve the complaint using our internal procedure. If you have a complaint, please contact us at support@avea-life.com.

PART B

21 PROMOTIONAL VOUCHER TERMS & CONDITIONS

21.1 The following terms and conditions (‘General Voucher Terms’) apply to all promotional vouchers and discount codes issued by Avea-Life from time to time for use on our website, including promotional vouchers with a credit value (‘Paycode Vouchers’) and promotional discount vouchers (‘Discount Vouchers’). In these terms, we refer to call Discount Vouchers and Paycode Vouchers as ‘Vouchers’.

21.2 Individual Vouchers will also be subject to, and the General Voucher Terms will be supplemented and/or modified by, additional terms and conditions (‘Specific Voucher Terms’), which will be specified on the Voucher or at the time the Voucher is issued.

21.3 Vouchers may only be redeemed towards online orders made through our website. Specific Terms of Use for Paycode Vouchers

21.4 Unless otherwise stated by us, Discount Vouchers with a fixed value (e.g. £5 off) may only be used where the total value of your order is at least £10. There is no such minimum spend requirement in respect of Paycode Vouchers or for Discount Vouchers that provide a percentage discount.

21.5 Paycode Vouchers must be applied to a registered Avea-Life online customer account via www.avea-life.com no later than the deadline specified on the Paycode Voucher and/or at the time that the Paycode Voucher is issued by entering the relevant voucher code (‘Paycode Voucher Code’), and will expire if not applied by this date. If the Paycode Voucher is applied before the expiry date, your customer account will be credited by the relevant amount. Unless otherwise specified in the Specific Voucher Terms, all credit must be used within six (6) months of the date on which the Paycode Voucher is issued. Any credit that remains unused by the expiry date will no longer be available for you to use.

21.6 If the order value is less than the Paycode Voucher value that has been credited to the customer account, no change or cash will be given. However, any balance will be left as a credit in the customer account and can be redeemed against subsequent orders.

21.7 If the order value is more than the Paycode Voucher value that has been credited to your customer account, the remaining balance must be paid online.

21.8 Each Paycode Voucher and Paycode Voucher Code is only valid for one use. Once the Paycode Voucher Code has been used, the Paycode Voucher Code will be void. Paycode Voucher recipients are responsible for ensuring that their Paycode Voucher Codes are not used by someone else.

Specific Terms of Use for Discount Vouchers

21.9 Discount Vouchers must be used by the deadline specified on the Discount Voucher and/or at the time the Discount Voucher is issued by entering the relevant voucher code (‘Discount Voucher Code’), and will expire after such date.

21.10 In the event of the fixed number of redemptions made per Discount Voucher Code (as specified in the terms and conditions applicable to the relevant Discount Voucher Code), the Discount Voucher Code will automatically expire regardless of the expiry date.

General Terms of Use for All Vouchers

21.11 The right to use a Voucher is personal to the original recipient and may not be transferred.

21.12 No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission. In particular, Vouchers distributed or circulated without our written approval, for example on an internet message board or on a ‘bargains’ website, are not valid for use and may be refused or cancelled.

21.13 Unless otherwise specified in the Specific Voucher Terms: (a) Vouchers may not be used in conjunction with other Vouchers or any other discounts or promotions provided or advertised from time to time; (b) each Voucher will be valid for use by a recipient only once; (c) each customer or household is limited to one Voucher per promotion or offer; and (d) the right to use a Voucher is personal to the original recipient and may not be transferred.

21.14 When you use a Voucher, you confirm to us that you are the duly authorised recipient of the Voucher and that you are using it in accordance with these terms, lawfullyand in good faith. If we believe that a Voucher is being used in breach of these terms, unlawfully or in bad faith, we may reject or cancel the Voucher.

Miscellaneous

21.15 Note that because of standard banking procedures, your bank or card issuer will initially ‘ring-fence’ the full amount of an order (before any Voucher credit or discount is applied) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance.

21.16 Vouchers may not be exchanged for cash.

21.17 We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.

21.18 We reserve the right, at any time and in our sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.

21.19 All other terms in relation to use of our website also apply.

22 COMPETITION TERMS & CONDITIONS

22.1 The following general terms and conditions (‘General Competition Terms’) apply to all competitions run by Avea-Life.

22.2 Individual competitions will also be subject to, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (‘Specific Competition Terms’) that will be specified in connection with each competition.

22.3 Competitions are open to individual residents of the UK aged 18 or over, except employees of Avea-Life, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.

22.4 Winners will be responsible for ensuring they are able to accept the relevant prize, as set out and in accordance with these General Competition Terms and any applicable Specific Competition Terms.

22.5 We reserve the right to re-draw a competition winner if the relevant prize is not accepted or claimed within the time period stated in the applicable Specific Competition Terms.

22.6 Completing and submitting a competition entry form will be deemed acceptance of the General Competition Terms and any applicable Specific Competition Terms.

22.7 The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

22.8 Any personal data that is collected as part of any Avea-Life competition will be processed in accordance with our privacy policy and applicable UK data protection legislation.

22.9 We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.

22.10 Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.

22.11 All other terms in relation to use of our website also apply.